Privacy Policy for Property Owners/Unit Providers

Privacy Notice and Cookie Statement for Property Owners/Unit Providers

Updated: March 2025

About This Privacy Notice

We are [YOZYA], and this privacy notice is intended for property owners/unit providers who use or consider using our products and services to list and manage their residential units. Your privacy matters to us at [YOZYA]. By using [YOZYA] services, you place your trust in us, and we truly value that. This means we are committed to protecting and safeguarding your personal data.

This privacy notice explains how we collect and process your personal data in different ways, for example, when you visit our websites, use our mobile applications, or list a unit or a related service through us. Among other things, this notice explains your rights regarding your personal data and how you can contact us.

[YOZYA] provides online listing and management services for residential units through its websites, mobile applications, and third-party partner channels. This privacy notice applies to all types of information [YOZYA] processes about property owners/unit providers through the services mentioned above.

Personal Data We Collect and Process

Personal Data You Provide Us

When you create an owner account or add a unit, you will be required (at a minimum) to provide your name and email address. Depending on the nature of the services you use, we may also request your home address, phone number, bank payment information, date of birth, identity verification details (such as national ID or passport), and unit details (such as address, specifications, photos, availability, pricing, and any specific preferences or conditions).

When you contact our owner support team or communicate with us via other channels (such as social media), we also collect information through these channels, including metadata like your identity, the origin of your call, and the date and duration of the call.

When managing your unit on our platform, you may choose to save or update specific unit details. During or after guest stays, we may invite you to provide reviews that could help others with their experiences. When you submit reviews on the platform, we collect the information you include along with your first name, display name, and avatar (if provided).

If you create an owner/unit provider account on our platform, we also store the information you include and manage in this account. This may include personal settings, bank account information, uploaded unit photos, and your owner reviews. You may also choose to add identity documents to your account, so you won’t have to re-enter this information for future listings. The data saved in your owner account helps you manage and list future units more easily.

Personal Data You Provide About Others

You may use our platform to add or manage units on behalf of other owners or involve other people in the management of the unit. In such cases, you may be required to provide some details about these individuals. It is your responsibility to ensure that any person whose personal data you provide is aware of this and understands how [YOZYA] will use their data as described in this privacy notice.

Personal Data We Automatically Collect

Whether you add a unit or not, when you use our websites or mobile applications, we automatically collect certain information. This includes your IP address, dates and times of platform use, and selected device and software information (such as operating system type, internet browser, mobile app version, and preferred language settings).

We also collect information when you are referred to from a third-party website or application to the [YOZYA] platform. Additionally, we track clicks and the pages you view on our platform, for example, through cookies we place. When you use our mobile apps, we collect data that identifies your mobile device, as well as information on the operation (including possible crashes) of the app on that device.

 

Personal Data We Receive from Other Sources

We may also receive information about you from other sources. This can include one or more of the following:

• Other companies within our corporate group.
• Users who have booked or stayed at your units, for example, as part of their interactions with our customer service or through their reviews.
• Strategic partners with whom we cooperate.
• Other third-party companies such as marketing partners or identity/background verification service providers.

We may use the information we receive from these parties in combination with the information you provide directly through our platform to provide services to you. Examples include:

• Users may also share information about you with [YOZYA]. This can happen if they have customer service inquiries about a pending booking or if disputes or other issues arise regarding a unit booking.
• We integrate with third-party payment service providers (e.g., to process electronic payments between you and the users). These providers share payment information so that we can process and manage transfers to you.
• Our platform includes communication services such as email and chat messages. These services allow you to easily communicate with users who have booked with you to discuss booking details. We collect and process the content of these communications. We may block communications we believe, at our sole discretion, contain harmful content or spam, or that may pose a risk to you, users, or [YOZYA].
• We may receive additional information (such as cookie data from social media and marketing partners) that helps us measure the effectiveness of your marketing campaigns.

When you link your [YOZYA] owner account to a social media account, this may result in the exchange of data between [YOZYA] and the social media provider. You can always choose to unlink your [YOZYA] account by updating your account settings.

We may collect information in the unfortunate event that we receive a complaint about you from a user, for example, in cases of potential misconduct.

 

Purposes for Collecting and Processing Your Personal Data

We cannot provide you with unit listing and management services unless we collect and process certain personal data about you. For example, we cannot list your unit or process its bookings without your name, contact details, and unit information.

We use your personal data for several purposes, including:

A. Listing and Managing Units

We primarily process your personal data to list and manage your unit and receive online bookings. This includes sending you communications related to your unit and bookings, such as confirmations, modifications, and reminders.

B. Customer Support

We provide owner support services and are available 24/7. Sharing booking information with our support team is essential to assist you when needed.

 

 

C. Owner Accounts

You can create an account to manage your listings, track your bookings, take advantage of special offers, and manage your personal settings.

D. Marketing Activities

We use your information for marketing activities related to your units. This includes sending you personalized marketing messages and showing you promotional offers and recommendations based on your interactions with our platform.

You can easily unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or adjusting your account preferences.

E. Communication with You

We may contact you via email, chat, phone calls, push notifications, or text messages to:

• Respond to your inquiries.
• Invite you to complete unit listings you started but didn’t finish.
• Send you surveys about your experience with us.
• Provide helpful information about your upcoming guest stays.

F. Market Research

We may invite you to participate in market research to improve our services.

G. Improving Our Services

We use data for analysis, performance measurement, platform testing, troubleshooting, and user experience improvements. Where possible, we use anonymized data.

H. Owner Reviews and Unit Information

We may invite you or your guests to leave reviews about the unit after a stay. Reviews may be published on our websites, mobile apps, or social media.

I. Call Monitoring

We may record some calls with our support team for quality assurance, training, fraud prevention, and legal purposes. Recordings are usually kept for a limited time (30 days by default) unless further investigation is required.

 

J. Ensuring a Safe and Trustworthy Platform & Fraud Prevention

We continuously analyze personal data to prevent online fraud and misuse of our platform. If we suspect serious misconduct, we may suspend or remove your unit listings.

K. Legal Purposes

We may use your data to:

• Handle legal claims and disputes.
• Cooperate with law enforcement when required.
• Comply with applicable laws and regulations.

 

Legal Basis for Processing Personal Data

[YOZYA] relies on several legal bases under applicable privacy laws to process your personal data, summarized as follows:

• For purposes like listing and managing units, customer support, and managing owner accounts, processing is necessary for the performance of the contract between you and [YOZYA]. Without the required personal data, [YOZYA] cannot list your unit or provide customer support.
• For purposes such as marketing activities, communication, market research, service improvement, owner reviews, call monitoring, ensuring platform safety, and fraud prevention, we rely on [YOZYA]’s legitimate interests or those of a third party.
  Before processing data for these interests, [YOZYA] carefully balances your rights and privacy against its own interests.
• In some cases, such as legal obligations or law enforcement requests, processing is based on compliance with legal requirements.
• Where applicable by law, we will request your explicit consent, especially for direct marketing purposes.

If you wish to object to any of these data processing activities and no direct opt-out mechanism is available (for example, in your account settings), please contact us as indicated in the Privacy Contact section.

 

How We Share Personal Data

Sharing Within [YOZYA]

Your data may be shared within the [YOZYA] Group and with other affiliates as necessary to provide you with our services.

Sharing with Third Parties

Users Who Book Your Units

We need to share booking details with users, including your contact information, unit details, check-in/out dates, and any specific conditions.
 In case of disputes, we may also share your contact details to resolve issues.

Strategic Partners

We work with global partners who promote [YOZYA] services and your units.
 Some partners may operate websites where users can book your units. These partners may receive personal data related to bookings.

Communication Providers

Some owners use third-party communication providers to automate the delivery of booking information.

Third-Party Service Providers

We use external companies for:

• Owner support.
• Market research.
• Fraud detection and prevention.
• Payment processing.
• Insurance claim handling.

Third-party payment providers may also use your data to prevent fraud and comply with legal obligations.

Marketing Services

We may share some of your personal data (such as hashed email addresses or phone numbers) with advertising partners to ensure targeted advertising.

Professional Advisors

In cases like legal disputes or audits, we may share data with legal advisors and auditors.

Authorities

We may share your data with law enforcement or tax authorities when legally required, such as for:

• Compliance with rental laws.
• Fraud prevention.
• Protection of our rights and those of our partners.

Other Business Partners

This may include:

• Insurance companies involved in claims.
• Other unit providers in joint offers.

 

International Data Transfers

Because [YOZYA] connects owners and users worldwide, your personal data may be transferred to countries that do not have the same data protection laws as your country.
 In these cases, we apply appropriate safeguards, such as:

• European Commission Standard Contractual Clauses.
• Technical and organizational security measures.

If your data is transferred outside the UK, we apply similar safeguards.

You may contact us for more information about these safeguards.

 

Additional Notes:

• Fields such as [YOZYA], [Parent Company Name], [Privacy Policy Contact], [Arbitration Authority Name], [Governing Law Country], [Support Email/Phone] need to be replaced with actual, company-specific information.

Second: Terms of Service for Owners/Unit Providers

Summary of These Terms

In addition to the terms on this page, two other documents form part of our agreement with you:

• The "How We Work" page: Helps you understand how to use our platform, how we handle reviews, ratings, recommendations, and how we make money.
• Our "Content Standards and Guidelines": Helps us ensure everything on our platform is relevant and appropriate for our global audience without restricting freedom of expression. It explains how we manage content and online safety.

By agreeing to these terms, you also agree to everything in these three documents. If you do not accept any of these terms, please do not use our platform.

This information is important because it (along with the unit listing confirmation email and any details provided before listing) sets the legal terms under which owners/unit providers offer their accommodation experiences through our platform.

If an issue arises in managing your unit, section A16 of these terms explains how you can address it, including filing a complaint with us, taking legal action, or using the online dispute resolution service in some cases.

If you wish to challenge a moderation decision or report any content on our platform, our Content Standards and Guidelines explain how to do that and how we manage such requests.

Note: This summary is not legally binding; it is only a simplified explanation.

Section A: General Terms for All Services

A1. Definitions

• Account: Your owner accounts on our platform.
• Unit Listing Confirmation: Our confirmation email that details your unit listing.
• Contract: The agreement between you and us.
• Owner/Unit Provider: The person or entity listing the unit.
• Digital Currency: A digital representation of value that can be traded, transferred, or stored electronically but is not recognized as legal tender by governments.
• Digital Currency Rewards: Rewards granted in the form of digital currency.
• Force Majeure: Events beyond a party’s control, such as natural disasters, terrorism, war, civil unrest, sabotage, system failures, disease outbreaks, fires, floods, or shortages.
• Balance/Credit Balance: Any type of credit you can use with your account, such as cashback rewards or vouchers.
• Cashback Reward: Credits earned from completing eligible unit bookings.
• Platform: The website and application where you can list and manage residential units.
• User: The person booking a residential unit.
• Services: Accommodation experiences or related products and services.
• Terms: These Terms of Service.
• Third-Party Aggregator: A company acting as an intermediary or distributor for accommodation experiences.
• Unit Listing Credits: Credits that can be used to cover the cost of future unit listings but cannot be withdrawn as cash.
• Accommodation Experience: Products or services related to accommodation on the platform.
• Prepayment: Payments made by users at the time of booking (not upon check-in).
• Wallet: Your account dashboard showing rewards, credits, and other incentives.

A2. About These Terms

When you list a unit on our platform, you agree to these terms and all related documents.

We may update these terms from time to time. If changes are significant, we will notify you before they take effect. Continuing to use our platform after changes means you accept the updated terms.

A3. About [App Name]

When you list or manage a unit through our platform, you enter a direct contract with users.
 We (YOZYA) own and operate the platform.

We act as an intermediary between you and the user. This means:

• You use our platform to list your unit.
• We have certain rights and obligations in the contract you form with the user.
• We are responsible for providing a platform where you can list and manage bookings.

A4. Our Services

We do not rent any accommodation. When you list your unit, you are contracting directly with the user.
We are only a facilitator.
When we send you a booking confirmation, we do so on your behalf, and we may also process user payments for you.

A5. Your Responsibilities

You agree with:

• Provide accurate and up-to-date unit information.
• Protect your login credentials.
• Act legally and use the platform for lawful purposes only.
• Follow applicable user terms (which we will display before booking confirmation).
• Ensure your unit details (availability, pricing, photos) are always accurate.
• Confirm that you own the unit or have full authority to list it.
• Ensure that the unit is safe and complies with all local and international regulations.
• Communicate promptly and effectively with users.
• Keep unit calendars updated to reflect true availability.

A6. Pricing, Commission, and Payment

A. When listing a unit, you agree to set the cost of the accommodation experience you offer. The cost may also include taxes and other fees. All prices for your accommodation experience will be displayed on our platform.

 B. A commission will be applied to each complete booking made through the platform. The agreed commission details will be shown in your partnership contract or in a dedicated commission section in your account.

 C. All prices are displayed in the local currency you set (or in another currency if you do not specify one).

 D. All prices are inclusive unless otherwise stated.

 E. Some prices may be displayed as "prepaid" or "non-refundable."

 F. Payments due to you from user bookings will be transferred according to the agreed payment schedule (for example, after the user’s check-in). The commission and any other agreed fees will be deducted before the transfer.

 G. We are not responsible for transfer failures for reasons such as:
 • Incorrect bank payment information.
 • Expired bank account.
 • Issues related to your bank.

 H. If you believe you are entitled to a refund, we will investigate the claim on your behalf. If you are entitled to a refund, your funds will be returned to the original payment method. Fees may apply (if applicable) to the refunded amount.

A7.  User Terms and Conditions

 

A8.  Booking Cancellation and Modification (by the Owner)

 

 

 D. Once you cancel a booking, the check-in date(s) may be blocked by us.

A9.  Changes to the Accommodation Experience by the User

 B. In such cases, the user must notify us immediately, and we must inform you immediately.
 C. These changes made by the user may be significant, and we will inform you of all the changes made by the user

 D. In the case of major changes, you will have the right to accept or reject the changes.

 E. We are not responsible for any changes made by the user to your booking.

 

A10. Overbooking (by the Owner)

In the case of overbooking, where you, as the owner, accept too many bookings, our overbooking policy will apply. In such cases, we will make every effort to find alternative accommodation for the user at your expense. If we cannot find an alternative, the user has the right to cancel their booking with a full refund, and penalties may be applied to you.

A11. Vouchers and Rewards (for the Owner)

 B. Vouchers and rewards cannot be redeemed for cash.

A12. Intellectual Property Rights

 B. You may not use any of our intellectual property rights without our prior written consent.

 

A13. Disclaimer of Warranties

We make no warranties, express or imply, regarding our platform or services, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our platform or services will be error-free or uninterrupted.

A14. Limitation of Liability

 B. Our total liability for any losses or damage arising out of or in connection with these terms or your use of our platform or services will not exceed the amount we paid you for the bookings that caused the loss or damage.

A15. Indemnification

You agree to indemnify and hold us harmless from any and all claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or in connection with your use of our platform or services, your violation of these terms, or your violation of any rights of any third party.

A16. Dispute Resolution

 B. If the parties cannot resolve the dispute through negotiation, the dispute will be resolved through binding arbitration in accordance with the rules of [Arbitration Authority Name], or through litigation in the competent courts of [State/Country Name].

A17. Governing Law

These terms are governed by and construed in accordance with the laws of [State/Country Name], without regard to conflict of law principles.

A18. Severability

If any provision of these terms is found to be invalid or unenforceable, that provision shall be interpreted to reflect the parties' intentions as closely as possible, and the remaining provisions shall remain in full force and effect.

A19. Entire Agreement

These terms (including the documents referenced herein) constitute the entire agreement between you and us regarding your use of our platform and services and supersede all prior agreements and understandings, whether oral or written.

A20. Waiver

Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

A21. Section Titles

The section titles in these terms are for convenience only and do not affect the interpretation of these terms.

A22. Contact Us

If you have any questions or concerns regarding these terms or your use of our platform or services, please contact us at [Support Email Address] or [Support Phone Number].